Refunds & Returns Policy
Last Updated: August 14, 2026
At Helios Clothing Co, we take pride in the quality of our apparel. Because every garment is custom-printed on-demand specifically for you, we do not hold inventory and therefore cannot offer returns or exchanges for reasons of sizing or change of mind.
However, we stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, we will make it right.
1. Damaged or Defective Items
We strive for perfection, but errors can happen. If you receive an item that is misprinted, damaged, or defective, please contact us within 14 days of receiving your order.
To expedite your request, please email [insert your support email, e.g., support@heliosclothingco.com] with the following:
- Your order number.
- A clear photograph of the damaged area or the defect.
- A description of the issue.
Upon verification, we will provide a free replacement or issue a refund to your original payment method.
2. Sizing Exchanges
Because each shirt is custom-printed to order, we cannot accept returns or exchanges for sizing issues. We strongly encourage you to consult our [Link to Sizing Guide] before placing your order.
Tip: If you prefer a loose, streetwear-style fit, we recommend sizing up.
3. Lost or Stolen Packages
If your tracking number indicates that your package was delivered but you have not received it, please contact the shipping carrier first. If the package remains missing, contact us at [support email] within 14 days of the expected delivery date, and we will open an investigation with our fulfillment partner.
Please note: Helios Clothing Co is not responsible for lost packages due to incorrect shipping addresses provided at checkout.
4. Address Errors
Please double-check your shipping address during checkout. If a package is returned to our facility due to an insufficient or incorrect address, you will be responsible for the cost of re-shipping the item to the corrected address.